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[Hiring] Senior Implementation Project Manager @Virtual Benefits Administrator

September 7, 2026

Role Description

At VBA, implementations are more than software deployments. They are business transformations. As a Senior Implementation Project Manager, you will lead strategic, enterprise-level implementations that help healthcare organizations modernize operations, improve efficiency, and achieve meaningful business outcomes.

Serve as a trusted advisor to executive stakeholders.
Guide clients through complex implementations while balancing business priorities, technical requirements, organizational readiness, and client expectations.
Lead highly visible client engagements and facilitate strategic discussions.
Navigate ambiguity and drive alignment across multiple business and technical workstreams.
Build trust, influence stakeholders, anticipate risks, and drive accountability.
Impact client satisfaction, project success, product adoption, and long-term partnerships.
Help clients successfully implement and maximize the value of VBA's solutions.

Qualifications

Bachelor’s degree in a related field (e.g., Business, Healthcare, IT, or similar).
7-10+ years of experience in project and program management roles within the healthcare, SaaS, or technology consulting sectors.
Proven success leading large-scale, cross-functional project teams in a client-facing capacity.
Demonstrated leadership in managing multiple high-stakes projects and clients simultaneously.
Exceptional communication, negotiation, and interpersonal skills.
Strong organizational acumen with experience managing large, cross-functional teams.
Deep understanding of SaaS ecosystems, technical integrations (EDI, APIs), and platform deployment best practices.
Highly analytical and strategic thinker with a data-driven approach.
Comfortable operating autonomously in ambiguous or fast-changing environments.
Proficient in enterprise project management tools and reporting dashboards.
Ability to travel as needed to support client and team engagements.

Requirements

Experience with B2B SaaS implementations in the healthcare industry.
Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms.
Strong understanding of healthcare payer operations, claims processing systems, and regulatory requirements.
Ability to work independently and be resourceful when confronted with ambiguity.
Project Management Professional (PMP) or other relevant certifications.

What will you be doing?

Client Leadership & Strategic Partnership
- Serve as the primary point of contact for enterprise implementation engagements.
- Act as a trusted advisor to client stakeholders and executive sponsors.
- Build strong client relationships through proactive communication.
- Facilitate executive steering committees and project governance meetings.
Project & Program Management
- Lead complex SaaS platform implementations involving cross-functional teams.
- Develop and maintain comprehensive project plans, timelines, and implementation roadmaps.
- Manage project scope, timelines, risks, dependencies, and resource requirements.
- Monitor project performance and communicate status updates.
- Drive accountability across all project participants.
Cross-Functional Collaboration
- Partner closely with Product, Engineering, Data Integration, Client Services, Configuration, and Support teams.
- Coordinate technical workstreams involving APIs, EDI transactions, and data integrations.
- Align internal teams around project priorities and client objectives.
- Escalate issues appropriately while facilitating timely resolution.
Risk Management & Continuous Improvement
- Identify implementation risks and develop mitigation strategies.
- Support organizational readiness and change management efforts.
- Champion continuous improvement initiatives.
- Contribute to the development and refinement of implementation standards.
Perform other duties as assigned.

Travel Requirements

Up to 10% travel.

Location

Remote.

What Success Looks Like

Build trusted relationships with executive sponsors and client stakeholders.
Lead complex enterprise implementations with confidence and accountability.
Anticipate risks and proactively drive resolution.
Manage multiple high-priority client engagements while maintaining exceptional client experiences.
Influence decision-making and drive accountability across internal and client teams.
Align diverse stakeholder groups around shared objectives.
Deliver projects on time, within scope, and aligned with strategic business objectives.
Guide clients through organizational change and implementation readiness activities.
Serve as a strategic advisor who helps clients maximize the value of their investment in VBA solutions.
Contribute to the evolution of implementation methodologies and delivery standards.

Benefits

Remote/Hybrid Schedules (depending on job role).
12 Paid Holidays.
Responsible Time Off.
Volunteerism Day.
Paid Parental Leave:
- 2 Weeks: Bonding Leave.
- 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only).
Life insurance - $500,000 guaranteed issue.
Short- and long-term disability insurance.
Employer match on employee 401(k) contributions.
Broadband Reimbursement up to $120.
Health Insurance (3-Medical Plan Options).
Dental - Company sponsored benefit.
Vision - Company sponsored benefit.
Employee Assistance Program.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...