Ecommerce Operations Coordinator

About the position

The eCommerce Operations Coordinator plays a critical role in keeping our eCommerce team organized and informed. Reporting to the Director, Ecommerce this position serves as the connective tissue between eCommerce and key cross-functional partners, ensuring projects stay on track, information is shared effectively, and launch timelines are met. The ideal candidate is highly organized, detail-oriented, and enjoys bringing structure to complex projects. You'll help manage workflows, coordinate across teams, and build processes that allow the business to operate more efficiently as we continue to grow. We believe great work can happen in different places, so this roles offers flexibility in where you work. You can be based in either our Winter Park, Florida or New York, New York Office, or remotely if you reside in one of the following states: Virginia, North Carolina, South Carolina, or Tennessee.

Responsibilities

  • Manage day-to-day project workflows within Wrike, including project setup, task creation, status tracking, and ongoing maintenance.
  • Support project intake processes to ensure requests are clearly defined and prioritized.
  • Monitor timelines and follow up with stakeholders to keep projects moving forward.
  • Facilitate weekly project reviews and maintain visibility into team priorities.
  • Partner closely with teams across Product, Merchandising, Brand, Retail, Wholesale, and Creative.
  • Gather and communicate critical information needed to support eCommerce initiatives, including launch dates, product details, creative assets, inventory updates, and approvals.
  • Identify dependencies, track deliverables, and proactively address potential roadblocks.
  • Support team meetings through agenda preparation, note-taking, and follow-up actions.
  • Help coordinate product launches and seasonal initiatives across multiple teams.
  • Maintain project timelines and launch calendars to ensure readiness across all stakeholders.
  • Track launch requirements and escalate risks when needed.
  • Support planning processes that help the team stay ahead of key milestones and deadlines.
  • Build and maintain systems that improve communication and information sharing across teams.
  • Identify opportunities to streamline workflows and increase operational efficiency.
  • Help establish best practices that support continued growth of the eCommerce business.

Requirements

  • Bachelor’s degree in Marketing, Business, Communications, Advertising, Analytics, eCommerce, or a related field.
  • 2–4 years of experience in a coordinator, operations, project management, or administrative support role.
  • Exceptional organizational skills and strong attention to detail.
  • Ability to manage multiple projects and priorities simultaneously.
  • Strong communication and relationship-building skills.
  • A proactive mindset with the ability to anticipate needs and solve problems independently.
  • Experience with project management platforms such as Wrike, Asana, Monday.com, or similar tools.
  • Interest in eCommerce operations and a desire to grow within a fast-paced business environment.

Nice-to-haves

  • Experience in eCommerce, retail, consumer products, or a brand environment is preferred.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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