Bilingual Digital Care Advanced Practice Provider, NP/PA

Job Description:

  • Deliver exceptional, empathetic clinical care through real-time and asynchronous chat and other responsive care channels
  • Manage multiple concurrent and asynchronous patient conversations with accurate documentation and follow-through
  • Guide and oversee patients’ medical management using a holistic framework, including the 5M approach
  • Collaborate with primary care providers, specialists, pharmacy, and specialty care teams
  • Coordinate care with patients’ family members and caregivers when appropriate
  • Assess symptoms, medication questions, lab results, and new health concerns
  • Escalate patients to telephone, video, in-person, urgent, or emergency care when appropriate
  • Maintain ownership of patient needs through resolution or documented handoff
  • Maintain accurate and timely EHR documentation in compliance with legal, ethical, and telehealth regulations
  • Identify opportunities to improve patient experience and outcomes through digital workflows and proactive communication
  • Contribute to digital workflows, standardized responses, escalation pathways, and quality standards
  • Occasionally support broader Devoted Medical service lines
  • Provide flexible clinical coverage across Responsive Care Department queues and on-call services
  • Adhere to relevant laws, regulations, patient privacy requirements, and telehealth standards

Requirements:

  • Nurse Practitioner or Physician Assistant advanced practice provider
  • Three or more years of experience in primary care, house calls, internal medicine, family medicine, geriatrics, palliative care, and/or urgent care
  • Ability to review AI-generated responses for clinical accuracy and safety
  • Nurse Practitioners: active and in-good-standing RN and APRN licenses
  • Physician Assistants: active and in-good-standing Physician Assistant license
  • Role licensure and certification in good standing required
  • Ability to obtain licensure in requested states within 90 days of hire date, starting at offer letter signing
  • Additional state licensure as needed
  • Prior Devoted Medical experience preferred
  • Prior virtual care or telehealth experience preferred
  • Experience in real-time, queue-based, or high-volume telehealth clinical environments
  • Experience collaborating with interdisciplinary care teams and coordinating care remotely
  • Comfort managing complex or vulnerable patient populations in a digital-first setting
  • Ability to thrive in a fast-paced, rapidly evolving environment with flexibility and curiosity
  • Ability and willingness to work four 10-hour shifts per week
  • Working hours of 8am–6pm MST/PST, with consideration for EST/CST hours
  • Compliance with applicable laws, regulations, patient privacy, and telehealth standards

Benefits:

  • Employer-sponsored health insurance and dental and vision plan with low or no premium
  • Generous paid time off
  • $100 monthly mobile or internet stipend
  • Stock options for all employees
  • Bonus eligibility
  • Parental leave program
  • 401K program
  • Devoted Health will cover all costs and provide full administrative support for obtaining and maintaining licenses in all required states
  • Flexible clinical coverage across Responsive Care Department queues and on-call services
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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