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[Hiring] Veeva QMS @USM
Role Description
The Veeva QMS role involves supporting the Veeva QMS application and ensuring effective communication with business and technical teams.
-
Good understanding of Quality processes, including:
- Deviations
- CAPA
- Lab Investigations
- Change Control
- Audits
- Complaints
- Training
- Application Support (Incident, Problem, Change Management)
- Excellent stakeholder management and communication skills.
Responsibilities
- Serve as the primary point of contact for business users regarding Veeva QMS application issues, service requests, and system inquiries.
- Provide L3 support and administration for Veeva QMS.
- Monitor, troubleshoot, and resolve incidents, defects, and production issues within agreed SLA timelines.
- Perform root cause analysis for recurring issues and implement corrective and preventive actions.
- Manage user access, security roles, permissions, and system configurations in accordance with company policies and compliance requirements.
- Support Veeva Vault releases by performing impact assessments, regression testing, validation support, and deployment activities.
- Coordinate with Veeva Support, vendors, and internal IT teams to resolve complex technical issues.
- Maintain application documentation, knowledge articles, support procedures, and system configuration records.
- Support data management activities, including data corrections, bulk updates, and migration-related tasks as required.
- Participate in change management processes, including impact analysis, testing, implementation, and post-deployment support.
- Collaborate with Quality, Regulatory, Validation, and Business teams to understand support needs and drive continuous improvement.
Good-to-Have Qualifications
- Work Experience in Pharma industry.
Qualifications
- Familiarity with IT processes and tools such as ServiceNow, HPALM, and JIRA.
- Good understanding of Active Directory and Citrix applications.
- GxP Awareness including Good documentation Practice.
Job Details
- Job ID: 10915681 / 104168-1
- Job Title: Veeva QMS
- Location: Remote
- Duration: 6 months plus with possible extension
- Highest Priority job, 100% interview if profile submitted before 12 PM EST.