Virtual Medical Assistant

Description:

Full Job Description

Job Description:

Remote Medical Assistant - ATN Health

This is a remote position in Orlando, Florida

Job Description:
Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in-clinic visit. A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the rooming process to assist the in-office medical assistant in expediting onsite rooming in preparation for the patient's visit with their physician or APP.

Essential Functions:
• Conducting telephonic pre-visit check-ins on the patients of your assigned practice or practices. Spend 7-8 hours a day on the phone with patients to ensure all pre-visit information is solicited from the patient and documented in the patient's chart in preparation for their visit.
• Confirm reason for the visit, go over the medication list, social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. Coordinate and collaborate with the practices' providers, and clinical and office staff to ensure the rooming process of the on-site visit is expedited.
• Making approximately 30-50 phone calls a day to yield the 12-16 patient interactions necessary to complete 20 minutes of registration for 12-15 patients a day.
• Doing all of the above while maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.

Temperament:
• Highly professional on the phone
• Able to maintain a compassionate and engaging tone even with distrustful or unhappy patients
• Quick thinking to respond at the moment to patient questions and needs, with strong critical thinking skills to ask appropriate follow-up questions
• You must be able to work 40 hours a week, where you will be speaking to patients on the phone, staring at a computer screen, and sitting or standing at a desk for 8 hours a day.
• You must have a home office set up that will allow you to speak privately and maintain confidentiality with patients.
• Please note that this role is not compatible with being the caregiver for young children or dependent adults during your scheduled shift - your focus must be entirely on your patients and your patient interactions must be private.
• You must be highly self-motivated, organized, and able to work independently - you will be held to a high standard of quality and productivity for work that you are doing on your own.
• Complete health and social assessments to learn about their risks and how you can best help • Support patients in their healthcare journey

SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE

Organization/Prioritization

  • Ability to organize and prioritize assignments to work independently as well as a collaborative team member.

Organization/Prioritization

  • Possesses critical thinking, prioritization, and organizational skills.

Computers/Technology

  • Basic computer literacy and arithmetic skills.

Training/Support

  • Knowledge of ambulatory health care or related health care field.

Customer Service

  • Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience.

Attention to Detail

  • Attention to detail and quality of work.

Communication

  • Ability to communicate effectively and courteously, both orally and in writing.


Experience Requirements:

1-2 years of Healthcare experience as a Certified/Registered Medical Assistant with active certification required.
1-2 years of Technology experience - preferably with multiple EMR/EHR systems, but at a minimum familiar with EPIC.
At least 6 months in a Call Center environment is a plus preferred
1-2 years of Case management or care coordination experience is a preferred
1-2 years of Experience working in a collaborative, fast-paced, entrepreneurial environment is ideal.
1 year of Computer experience for in putting data and reviewing patient demographic material.

Education Requirements

High School Diploma or GED equivalent
Medical Assistant Program: Certificate Required

Certification/Licensure Requirements :
Basic Life Support (BLS) required within 30 days
Certified Medical Assistant (CMA) required at time of hire
Current Procedural Terminology (CPT)preferred at time of hire

Equipment and work aids may include:
Computer, telephone, calculator, fax machine, copy machine. Other equipment as determined by the practice. We will provide you with a company computer and all of the software you need to make patient calls and do your job, but your home office setup must also include:
  • A second monitor (so that you can have multiple windows open with different software and resources all available at the same time);
  • Fast and reliable internet

Working Conditions:
Please note that this role is not compatible with being the caregiver for young children or dependent adults during your scheduled shift - your focus must be entirely on your patients and your patient interactions must be private.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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