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Sr ServiceNow Developer | Remote Remote / Telecommute Jobs

September 1, 2026

Ares Enterprise is seeking a driven Senior ServiceNow Developer to lead the design, development, enhancement, and maintenance of custom ServiceNow applications supporting the Department of Health and Human Services (HHS) financial management environment. This role will work closely with Product Owners, Platform Teams, Business Analysts, Security personnel, and stakeholders to modernize financial management business processes through scalable ServiceNow solutions.

The Senior Developer will serve as a technical leader responsible for architecture decisions, application design, platform optimization, integrations, security compliance, and Agile delivery execution. The position requires experience developing and supporting ServiceNow solutions within a federal government environment and a strong understanding of DevSecOps practices.

Essential Duties and Responsibilities

• Lead the design, development, testing, deployment, and maintenance of custom ServiceNow scoped applications.

• Design scalable solutions that support HHS financial management business processes and reporting requirements.

• Collaborate with Product Owners and stakeholders to refine requirements and translate business needs into technical solutions.

• Develop and review user stories, technical designs, workflows, forms, integrations, and automation solutions.

• Perform ServiceNow platform configuration, customization, and enhancement activities.

• Design and implement integrations with external systems and data sources.

• Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.

• Support platform upgrades, patching activities, and plugin implementations.

• Conduct code reviews and mentor junior developers.

• Troubleshoot application defects and perform root cause analysis.

• Develop dashboards, reports, and performance analytics.

• Ensure compliance with HHS security, privacy, and accessibility requirements.

• Support ATO activities, security assessments, vulnerability remediation, and audit responses.

• Create and maintain technical documentation, deployment plans, and user guides.

• Support production releases, rollback planning, and post-deployment activities.

• Provide after-hours support during critical upgrades, releases, or incident response activities as needed.

Requirements

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.

• Minimum 7 years of software development experience.

• Minimum 5 years of hands-on ServiceNow development experience.

• Experience developing custom scoped applications within ServiceNow.

• Experience with JavaScript, ServiceNow APIs, Flow Designer, IntegrationHub, and Service Portal.

• Experience implementing Agile and DevSecOps methodologies.

• Experience supporting enterprise SaaS platforms.

• Strong understanding of ITSM, ITOM, and platform governance principles.

• Experience performing code reviews and providing technical leadership.

• Strong written and verbal communication skills.

• Ability to work effectively in a federal government environment.

Preferred ServiceNow Certifications

• Certified System Administrator (CSA)

• Certified Application Developer (CAD)

• Certified Implementation Specialist (CIS)

• Certified Technical Architect (CTA)

• Certified Application Specialist certifications relevant to platform capabilities

Preferred Experience

• Experience supporting federal government agencies.

• Experience supporting HHS, CMS, NIH, CDC, FDA, or other federal financial management organizations.

• Experience with ServiceNow platform upgrades and enterprise implementations.

• Experience with Zero Trust architecture initiatives.

• Experience supporting FISMA, NIST 800-53, ATO, and FedRAMP compliance requirements.

• Experience with financial management, reporting, grants, acquisition, or budget systems.

• Experience designing enterprise integrations and multi-tenant data models.

• Experience mentoring and leading development teams.

Security Clearance Requirements

• Ability to obtain and maintain a Public Trust background investigation (HHS Position Sensitivity Level 5/Moderate Risk).

• U.S. Citizenship required.

Work Location

• Remote with occasional travel to HHS facilities in Washington, DC, as required.

• Hybrid support model supporting government, contractor, and remote environments.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...