RN Call Assist Supervisor Remote

2367514 For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under general supervision, organizes, supervises and leads the operation of the team, assuring the continuity and quality of patient care by following appropriate clinic/department protocols and the supervision and evaluation of staff. The RN Clinical Support Supervisor will articulate program status proactively and routinely to internal committees, advising leadership on key strategic initiatives, risks and opportunities related to telephonic nurse triage. Collect, analyze, maintain and report data on the utilization of medical services, department results and resource use. If you have an OR Registered Nurse License, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities:

  • Supervise and develop team consisting of diverse clinical and related positions and skill sets. Actively works with all members of the department health care team to manage patient care, ensuring quality and safety of nursing care and smooth patient flow within department. Collaborates with leadership and other business functions in enhancements to clinical care model and operational flow. Articulate program status proactively and routinely to internal committees, advising leadership on key strategic initiatives, risks and opportunities related to hospital and readmission rates. Collect, analyze, maintain and report data on the utilization of medical services, department results and resource use
  • Provides regular performance feedback and conducts performance appraisals to ensure performance standards are met.  Monitors skill development and performance of the staff. Directs the work of staff, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of staff and resources. Monitors attendance and time off.
  • Meets regularly with leadership.  Perform other duties including resolving variances, researching and resolving patient complaints with staff
  • Develops clinical policy and procedures in conjunction with education and training department. Assists with development of protocols and other related written resource materials appropriate to the needs of the team
  • Assists in conducting staff meetings and huddles. Researches and resolves clinical quality issues
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • Graduation from an accredited school of nursing
  • Active Registered Nurse license in Oregon and if located outside of Oregon, Active Registered Nurse license in state of hire also
  • 3+ years of experience in clinical setting
Preferred Qualifications:
  • Bachelor's degree in nursing
  • 1+ years of leadership experience
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.   OptumCare  is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment 
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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