[Remote] Senior Customer Engineer, Majors - Detroit, MI

Note: The job is a remote job and is open to candidates in USA. Cloudflare is a company on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites. They are seeking a Senior Customer Engineer to act as a trusted advisor, driving technical relationships and ensuring customer adoption and value realization through AI-augmented workflows.


Responsibilities

  • Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms)
  • Customer Adoption & Value Realization: Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer. You will partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You will proactively monitor dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks
  • Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives
  • Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion
  • AI Orchestration & Workflow Automation: Act as an 'AI-Augmented' engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory

Skills

  • Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling)
  • Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture
  • Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
  • Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy
  • Cloudflare AI Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI, AI Gateway, and Vectorize
  • Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures
  • Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions

Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave
  • Equity plan participation

Company Overview

  • Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is

  • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

    Other Jobs To Apply

    Principal IT Technical Program Manager, Infrastructure

    Account Manager

    Specialist, Platform Product

    Merchandise Planner

    Business Development Director - Google Cloud Platform

    REMOTE DISNEY VACATION SPECIALIST

    Program Manager III- PGM Basecamp

    Update Business Information for Ebay, Walmart, Amazon.

    Delta Airlines Careers Remote( Customer service ) – Work From Home – Part Time

    Data Engineer (Fully Remote)

    (Remote) Amazon Data Entry Jobs from Home - No Experience - Apply Now

    Remote Senior QA Automation Architect

    Account Manager - X (Formerly Twitter)

    Remote Retention Marketing Manager, DTC eCommerce

    Data Entry Specialist (Entry Level, Remote) – Earn $70K–$80K/Year - Part Time

    Remote Telemedicine Veterinarian

    Sr. Manager, Merchandising

    VP, GTM, UCANZ

    Software Engineer (Frontend/Vue) - HENNGE Email DLP

    Software Engineer (Data Analytics), AI & Data Platforms (AiDP)

    Talent Coach

    AI/ML Engineer for an AI-Driven E-Commerce Platform

    Brand & Product Marketing Growth Leader

    QA Tester - BaseCamp (Remote)

    TESTING SPECIALIST/TESTER

    Customer Engineer/Buffer - Flexforce - Customer Engineer

    Sr. Software Engineer (AI Orchestration Zone, Backend Leaning)

    Senior Manager, IT

    Sr Developer - Kubernetes, GitOps / GitHub, service meshes

    Principal – GitHub & Azure DevOps Platform Engineering

    Senior Software Engineer,Billing

    Post Task Github Project Contributor Remotely

    Business Development Representative

    Renewals Manager - West

    Staff Product Manager, RevOps & Finance Systems

    Intermediate Support Engineer (SHIFT)

    Fullstack Engineer (TypeScript), AI Engineering: Duo Client SDK

    Data Analyst for Ecom brand – Need deep research on Shopify analytics

    E-Commerce, PLG Commercial (SaaS + Shopify)

    UI/UX Designer (Shopify & Ecommerce) for a USA Client - Remote

    Shopify & Etsy Customer Service Agent – Remote

    Shopify Expert (Remote)

    Remote Veterinary Care Representative - Pharmacy Order Management

    [Remote] Rust backend architect Engineer – Twitter/X Style Infrastructure

    Seasonal: Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) (T3273)

    Target Entry Level Remote Jobs ($21/Hr WFH Jobs) -

    Measure Tech – Part-Time

    Territory Associate Relations Manager (Houston & Dallas)

    Online Experience Analyst - The Company Store

    YouTube Operations Associate Manager- Contract