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[Remote] Associate Director, Oncology Treatment Site Lead - Southwest Territory (AZ, NM, San Diego CA)
Note: The job is a remote job and is open to candidates in USA. Merck is preparing for the potential U.S. launch of an oncology mRNA-based individualized neoantigen therapy for early-stage melanoma. The Associate Director, Oncology Treatment Site Lead will educate and support treatment sites on onboarding, readiness, workflows, logistics, issue resolution, and reliable end-to-end product execution across the Southwest territory.
Responsibilities
- Lead the onboarding and readiness support process for product treatment sites, ensuring treatment sites are educated on the workflow, system setup, and operational requirements
- Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support
- Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey
- Serve as the product operational subject matter expert for your assigned treatment sites and provide support regarding the product process, operations, and logistics
- Act as the primary point of contact for operational issues, triaging and appropriately addressing issues through cross‑functional coordination and defined processes
- Appropriately collaborate with cross-functional oncology field teams (as approved) to support coordinated, compliant engagement and a consistent experience for product treatment sites
- Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support
- Utilize our company generated data and dashboards to assess appropriate site operational metrics (as approved) and identify opportunities for operational improvement
- Synthesize site feedback and process insights to help HQ team enhance communication, operational workflows, resources and education
Skills
- The candidate must reside in the designated geographic territory
- • Bachelor's degree required
- • Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration
- • Strong understanding of the healthcare ecosystem
- • Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies
- • Ability to operate effectively in “white space” environments with evolving processes, unclear paths, and multiple dependencies
- • Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders
- • Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites
- • Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines
- • Strong leadership skills and ability to collaborate in cross-functional, matrix organizations
- • Ability to travel ~50%
- • Valid driver's license
- • Experience supporting site activation/readiness and operational support for advanced therapies (e.g. cell therapies, gene therapies, radioligand therapies)
- • Experience working with complex oncology workflows
- • Experience working with large oncology systems and navigating multiple stakeholder groups across a single enterprise
Benefits
- Eligible for annual bonus
- Eligible for long-term incentive, if applicable
- Medical healthcare benefits for employee and family
- Dental healthcare benefits for employee and family
- Vision healthcare benefits for employee and family
- Other insurance benefits for employee and family
- Retirement benefits, including 401(k)
- Paid holidays
- Vacation
- Compassionate days
- Sick days
- Remote work arrangement
Company Overview