Portfolio Manager - Treasury Management

 

Join us today as a Portfolio Manager - Treasury Management!
First Business Bank is a Top Workplaces USA company, learn more here.  
At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us! 
 
Location: Madison, WI onsite position.
 
OVERVIEW: 

We are seeking a client-focused Portfolio Manager - TM to support and grow business banking relationships through exceptional service, treasury management expertise, and proactive account management. This role serves as a trusted partner to commercial clients, managing a portfolio of deposit relationships while collaborating closely with Treasury Management Sales Officers and other business development teams to identify opportunities for growth and deliver tailored banking solutions.

Essential responsibilities for this role include: 

Client Relationship Management

  • Manage and deepen a portfolio of business deposit relationships.
  • Serve as the primary point of contact for treasury management inquiries, service requests, and issue resolution.
  • Conduct regular client outreach, annual reviews, and relationship calls to identify opportunities and enhance client satisfaction.
  • Analyze client needs and recommend treasury, deposit, and cash management solutions.

Client Onboarding & Account Management

  • Coordinate new client onboarding, including account opening, documentation collection, and treasury product implementation.
  • Ensure accuracy and completeness of client contracts, account documentation, and product setup.
  • Support ongoing account maintenance and service enhancements for existing clients.
  • Monitor exceptions related to pricing, fees, and rates and coordinate updates as needed.

Treasury Solutions & Portfolio Growth

  • Partner with Treasury Management Sales Officers and commercial banking teams to support portfolio growth and cross-selling efforts.
  • Prepare treasury management proposals, account analysis reviews, pricing models, and client presentations.
  • Evaluate client balances, transaction activity, and service utilization to recommend optimal product solutions.
  • Assist in identifying and qualifying treasury management opportunities within existing relationships.

Product Expertise & Client Support

  • Maintain expertise across all treasury management and deposit products.
  • Educate and train clients on treasury management platforms and digital banking tools.
  • Provide day-to-day support for client questions, requests, and problem resolution.
  • Assist with RFP responses, account reviews, and special projects as needed.

Continuous Improvement

  • Stay informed on industry trends, competitive offerings, and emerging treasury solutions.
  • Recommend product enhancements and process improvements based on client feedback and market developments.
  • Participate in training, planning sessions, and departmental initiatives.

Qualifications

  • Strong relationship management and client service skills.
  • Experience in commercial banking, treasury management, cash management, or business banking preferred.
  • Ability to analyze client needs and recommend appropriate banking solutions.
  • Excellent organizational, communication, and problem-solving skills.
  • Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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