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Policy Enforcement Manager, Creativity Standards
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$91,000.00 - $119,000.00
What's the role?
The Policy Enforcement Manager is responsible for defining and upholding Etsy's Creativity Standards, ensuring that items sold on the marketplace align with Etsy's core principle of supporting human creativity.
The Policy Enforcement Manager role is a full-time position reporting to the Manager of Creativity Standards. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy's Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What's this team like at Etsy?
The Creativity Standard team sits within Etsy's Trust & Safety organization, which is part of a broader effort focused on policy enforcement and seller education. The team works cross-functionally to develop clear policies, provide guidance to sellers, and enforce standards in a way that balances marketplace integrity with a positive seller experience.
What does the day-to-day look like?
- Own policy enforcement and operations. Develop deep expertise in vertical policies and protocols, manage and report on enforcement activities, and lead implementation when policies, taxonomy, or workflows change.
- Partner across the business. Drive collaborative projects with Policy, Analytics, Product, and Engineering - maintaining tight feedback loops and advising on quarterly roadmaps and goals.
- Lead investigations and escalations. Take point on high-priority cases, coordinate with Policy, Legal, Marketing, Comms, and Brand, to resolve policy incidents as they arise.
- Surface risks and shape solutions. Spot emerging abuse trends early, conduct data-informed analyses - post-mortems, deep dives - and translate findings into actionable solutions for Product and Engineering partners to decrease the prevalence of Creativity Standards violations on the Etsy marketplace.
- Mentor and develop the team. Advise Enforcement Specialists on trend spotting and data literacy
- Lead a strategic business area. Own one or more focus areas within our Ops vertical - such as policy and workflow expansion, QA and training, process and tooling improvements, or controls and detection.
- Drive performance and tooling. Monitor operational metrics to meet or exceed KPI and SLA targets, flag anomalies early, and partner with Analytics for reliable reporting. Work with Product and Engineering to sharpen enforcement tools and improve the moderation experience across internal and partner teams.
- You may also be required to travel up to 25% of the time for team collaboration, events, or other business needs.
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
Qualities that will help you thrive in this role are:
- 3+ years of experience in policy enforcement/Trust & Safety at Etsy or elsewhere in a related industry. Hands-on experience with Trust & Safety tooling and platforms is a plus.
- Proven track record in managing cross-functional teams and projects from inception to completion.
- Ability to build relationships with cross-functional partners remotely and across geographies, with excellent influencing and communication skills
- Proven ability to handle high-stakes situations and manage crisis response effectively
- Leadership, resilience, and sensitivity in navigating change and handling sophisticated and/or potentially triggering content.
- Analytical, problem-solving, and data-driven decision-making skills with a focused expertise in identifying trends, patterns, or emerging problems in data.
- Proactive in nature, always looking for ways to improve processes, tooling, and collaboration with other teams
- Strong sense of accountability and appropriate prioritization; clear communication, expectation setting, and timely delivery.
- Strong understanding of the creative process and online creative platforms.
Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
