Pharmacy Technician (Remote in Florida, Wisconsin, Indiana, Illinois)

Job Description:


Title: Pharmacy Technician

Duration: 6 Months

Location: Remote



Summary:

The Customer Care Frontline Specialist serves as the primary point of contact for home dialysis customers, delivering exceptional service and support, ensuring a positive customer experience.


This role is primarily responsible for order placement, resolving customer inquiries, and prescription management. The specialist collaborates with internal teams to address customer needs while maintaining quality of service, efficiency, and achievement of department goals.


Must Have:

Required licensed and certified Pharmacy Technician (CPhT)

2 Years of Customer Service or Call Center Experience


Essential Duties and Responsibilities:

Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulations.

Obtain and verify customer information to include quantities and usage of products on the customers prescription.

Ensure all patient-related interactions are adherent to HIPAA regulations.

Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions.

Investigate and track product shipments, utilizing UPS website and connecting with our transportation team.

Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure timely deliveries.

Process customer returns and request customer credit in accordance with company policies and procedures.

Collaborate with other departments (Routing, Transportation, Sales, Credit & Collections) to resolve customer issues to provide a cohesive customer experience.

Meet established performance expectations related to quality, adherence, order accuracy, and service level standards.

Maintain the ability to adapt to the changing business needs and customer requirements.

Maintain the ability to work remotely utilizing a reliable high-speed wired internet connection.

Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST.

Closing shift required to remain available until all customer calls have been answered.


Qualifications:

Strong Customer (Patient) Engagement

Excellent written and verbal communication skills

Ability to work effectively under pressure while maintaining a professional and empathetic demeanor

Attention to detail, problem solving, conflict resolution and organization

Ability to work independently in a remote environment

Proficiency with Microsoft 365, SharePoint, TEAMS


Education and/or Experience:

Minimum of 2-4 years of customer service and/or call center experience in a clinical setting

Required licensed and certified Pharmacy Technician (CPhT)

High School diploma or equivalent GED required

Associates / bachelor’s degree preferred


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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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