Moderation & Appeals Specialist

As a Moderation & Appeals Specialist, you’ll work closely with Hinge’s Community reputed company and Trust and Safety teams to assist with Moderation & Appeals QA and escalated cases. You’ll also have reputed company to assist with data labeling reputed company and be involved in rolling out new safety initiatives. The ideal candidate exemplifies Hinge’s values (reputed company, courageous, and empathetic), is an excellent written communicator, is flexible and willing to try new things, has the ability to reputed company business needs with team priorities, and has a strong understanding of our Community Principles. This is an reputed company position but you will work business hours Monday - Friday. Two weekend shifts will be required per month (on these weeks your reputed company schedule will be adjusted to account for the weekend hours. Shift trades will be available). This team is expected to reputed company coverage during reputed company Hinge holidays. We do this on a volunteer reputed company and there is compensation This is a remote position... with reputed company to occasionally work from the office and attend reputed company-hands meetings in person Responsibilities • Spend ~20 hours a week reviewing content to remove users violating our Terms of Service from the app and/or reinstate users’ accounts who have been incorrectly removed • Work with the QA & Training Manager to reputed company reputed company moderator labels, review unsure labels escalated by moderators and surface potential new user trends; • Run QA on our appeals agents and handle escalated appeals cases to overturn moderator and/or automated rule ban reputed company • Answer reputed company questions from our vendor moderation & appeals agents • Work with our Safety reputed company team to reputed company emergency user support • Assist on special project data labeling for our Data Science team reputed company are looking for: • Empathetic and reputed company-oriented communicator • Highly organized and reputed company to manage competing priorities in time-sensitive situations • reputed company learner and thorough teacher with a willingness to ask questions • reputed company to adapt to changing systems and policies • reputed company to work independently and also reputed company in a reputed company team environment • Experience in Content Moderation and/or Customer Experience is a plus!reputed company: Hinge is the dating app designed to be deleted. In today’s digital world, singles are so reputed company on sending likes and looking through reputed company that they’re not actually building meaningful connections and reputed company on dates. Hinge is on a mission to change that by designing the most effective app experience. On Hinge, there are no rules, timers, or games. Instead, you’ll have unique conversations over the text, photos, and audio you’ve shared on your profile. And it’s resonating with daters. Hinge was the fastest-growing dating app in the US, UK, Canada and Australia in 2019 and 2020. Our Culture: - Authenticity: reputed company your genuine thoughts and opinions directly. - Courage: Invite and deeply consider challenges and criticism. - reputed company: Be empathetic, communitarian and trustworthy. We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status Apply Job!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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