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Marcus by Goldman Sachs, Money Movement & Reconciliation| Draper, UT
About the position
Marcus by Goldman Sachs is the online consumer banking business of Goldman Sachs, operating as a digital bank that offers high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. It combines Goldman Sachs' extensive expertise with user-friendly digital experiences, emphasizing value, transparency, and simplicity for its customer base. As a Back Office Money Movement and Reconciliation Specialist, this role is crucial for overseeing cash flow processes, including wires, ACH, checks, and internal transfers. The specialist will ensure tasks are completed on time, identify areas for improvement, and effectively escalate any discrepancies or issues. Key duties involve verifying payments, matching them to general ledgers, and resolving payment-related problems in coordination with other departments.
Responsibilities
- Understand basic banking concepts with an emphasis on cash flows of money movement processes: incoming/outgoing wires, outgoing ACH, outgoing checks, internal transfers, and suspense breaks.
- Perform thorough checks of payments and reconcile them against general ledgers, promptly escalating and resolving any identified discrepancies.
- Interact effectively with various firm-wide stakeholders, including Risk, Compliance, Legal, Treasury, and Technology, to resolve payment issues and implement improvements.
- Complete assigned casework, manage queues, and generate reports within specified Service Level Agreements (SLAs).
- Escalate critical issues timely and confidently communicate with upper management regarding tasks, processes, and potential improvements.
Requirements
- Strong customer service experience with excellent verbal and written communication skills.
- Basic understanding of banking operations, including check payments, wires and ACH.
- Strong analytical, problem-solving, and organizational skills with a risk and control mindset, consistently taking ownership and accountability for tasks and projects.
- Self-motivated, detail-oriented, and flexible, capable of prioritizing tasks and performing effectively under pressure in a team environment, including adapting to occasional overtime.
- High School Diploma
Nice-to-haves
- Prior experience in banking, payment, wire transfers, or cash movement within an operational or banking environment.
Benefits
- Training and development opportunities
- Firmwide networks
- Benefits
- Wellness programs
- Personal finance offerings
- Mindfulness programs
