Live Captioning/Streaming Project Manager - Contractor

Keywords Studios is a renowned provider of services for the global gaming and media industries. We are currently seeking a Live Captioning Project Manager to join our dynamic team. As the Live Captioning Project Manager, you will play a pivotal role in planning, coordinating, and overseeing live captioning/streaming projects across various platforms. You will ensure that all projects are delivered on-time and meet the highest standards of quality. This role requires excellent organizational skills, attention to detail, and a passion for accessibility in media.

Key Responsibilities

  • Manage and oversee live captioning and streaming projects from conception to completion, ensuring on-time and high-quality delivery.
  • Collaborate with cross-functional teams (broadcast, engineering, IT, and accessibility) to define project requirements, timelines, and deliverables.
  • Lead the configuration and deployment of streaming infrastructure, captioning tools, and platforms (e.g., OBS, Wirecast, YouTube Live, Twitch, Zoom, etc.).
  • Ensure adherence to accessibility standards (e.g., ADA, WCAG) and compliance with live captioning and subtitling regulations.
  • Troubleshoot and resolve technical issues in real-time during live broadcasts, ensuring minimal downtime and smooth operations.
  • Develop and implement workflows for integrating live captions, transcripts, and translations with live-streamed content.
  • Manage relationships with third-party vendors, freelancers, and captioning service providers.
  • Experience in Live Streaming Technologies:
    • Proficiency in live streaming platforms and encoders (e.g., OBS, Wirecast, vMix, Wowza, Restream).
    • Knowledge of RTMP, HLS, WebRTC, and other video streaming protocols.
    • Experience with CDN services (e.g., Akamai, Cloudflare) for optimized content delivery.
    • Familiarity with server-side and client-side streaming architectures.
  • Live Captioning Expertise:
    • Strong understanding of real-time captioning technologies, including stenography, CART (Communication Access Realtime Translation), and automated speech recognition (ASR).
    • Experience with captioning tools such as Ai-Media, EEG Falcon, CaptionSync, StreamText, or similar software.
    • Knowledge of caption file formats (SRT, VTT, SCC) and best practices for caption positioning, timing, and quality.
  • Technical Troubleshooting:
    • Proven ability to troubleshoot audio/video quality issues, latency, synchronization problems, and captioning delays.
    • Familiarity with video codecs, streaming resolutions, and bitrates for optimal performance.
  • Compliance & Accessibility:
    • Knowledge of accessibility standards such as ADA, WCAG, FCC guidelines, and country-specific live captioning regulations.
    • Experience with accessibility features in live streaming platforms (closed captions, transcripts, audio descriptions).
  • Project Management Skills:
    • Ability to manage multiple projects simultaneously, prioritize tasks, and work under tight deadlines.
    • Strong communication and leadership skills to collaborate with teams and stakeholders across different time zones.
  • Preferred Qualifications:
    • Bachelor’s degree in IT, Broadcast Engineering, Media, or related field.
    • 3+ years of experience in live streaming, captioning, or a related technical project management role.

We are excited to welcome a passionate and skilled professional to our Keywords Studios team, contributing to the enhancement of accessibility in media.

Part time position

Flexible hours.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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