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Library Assistant IV - User Accounts Coordinator
**Job Summary** The User Accounts Coordinator plays a key role in ensuring efficient daily operations and exceptional service within Access & Delivery Services. This position is responsible for supervising both student assistants and full-time staff, overseeing user account management processes, and maintaining accurate daily staffing schedules. The coordinator also serves as a supervisor on duty, ensuring that service points are covered, issues are promptly addressed, and workflows begin smoothly for the week. Schedule - Standard work hours are Monday-Friday from 7:00 AM to 4:00 PM. Hours may be adjusted seasonally during Finals Week and the Winter and Summer terms to align with changes in library operating hours. Primary Responsibilities: - Supervise, train, and evaluate student assistants and full-time Access & Delivery Services staff. - Serve as the supervisor on duty, providing leadership, support, and oversight during opening operations. - Oversee all aspects of user account management, including patron records, borrowing privileges, and problem resolution. - Serve as the primary contact for fine appeals, ensuring fair and consistent handling of patron account issues. - Manage TexShare accounts, including establishing and maintaining accounts, tracking borrowing statistics, and invoicing partner libraries as needed. - Handle Orion holds by reviewing, processing, and clearing library-related registration blocks in a timely manner. - Maintain and update the daily staff schedule, ensuring adequate coverage across all Access & Delivery Services desks and functions. - Collaborate with other supervisors and the department head to develop and implement policies, procedures, and best practices related to circulation and user services. - Assist with statistical reporting, data tracking, and process improvements related to account services and scheduling. - Provide excellent customer service and uphold library and university policies when interacting with patrons, staff, and campus partners. **Qualifications and Requirements** Minimum Education and Experience High school diploma or equivalent. A minimum of three years of relevant experience in a library setting; or any comparable combination of education, supervisory training or experience, and practical experience may be considered**.** Preferred Education and Experience - Proven experience in customer service and library operations. - Strong leadership and supervisory skills. - Excellent communication and problem-solving abilities. - Familiarity with library databases and information technology. - Commitment to providing a welcoming and supportive environment for all library users. Other Qualifications To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position. Physical Demands and Working Conditions - Must be capable of lifting, carrying, and managing materials weighing up to 15lbs. - Ability to stand or sit for prolonged periods while performing various tasks. **Pay and Benefits** Salary Range: $45,000
