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Housekeeping Manager
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
- Assist Director of Housekeeping with interviewing, hiring, training, motivating, evaluating and managing housekeeping team members to achieve all departmental goals and objectives.
- Always ensure the clean and orderly appearance of the Hotel by effective planning, management and supervision.
- Perform room and Member inspections to ensure consistent luxury quality standards are being met and maintained
- Ensure the overall cleanliness and maintenance of all guestrooms within the hotel, consistently adhering to corporate and property policies and standards.
- Select recognize and reward the team of housekeeping leaders and colleagues, positively impacting both colleague and guest satisfaction.
- Effectively communicate the flow of information and directives throughout the department and property
- Ensure new employees are trained in the correct methods of cleaning, the proper use of housekeeping equipment and that equipment is available and properly maintained.
- Assist with the administration and management of all housekeeping operations including scheduling, payroll, supply and inventory control.
- Ensure high morale and productivity levels through staff planning, training and development and monthly departmental meetings.
- Enhance Housekeeping related standards and respond to guest comments and concerns immediately and follow through on action required.
- Monitor quality of supplies and linen in department.
- Participate in the effective management of employee relations within the department through involvement in development discussions and consistent performance management.
- Evaluate, develop and monitor departmental Health & Safety initiatives to ensure a safe working environment is always maintained and that employees are committed to working safely.
- Purchase all supplies related to the department and coordinate services with outside contractors as necessary.
- Review and update procedures for the stocking, care and control of all supplies.
- Ensure rooms’ core standards are implemented and audited for consistency.
- Responsible for the Housekeeping Department in the absence of the Housekeeping Director.
- Minimum 2 years experience in a supervisory capacity
- Previous experience in Housekeeping an asset
- Computer literate in Microsoft Window applications required
- University/College degree in Hospitality or related discipline an asset
- Proven ability to successfully lead and motivate colleagues.
- Must be highly organized and energetic and possess the ability to get the job done.
- Excellent communications skills, both verbal and written.
- Excellent interpersonal skills.
- Must be able to lift 50 lbs.
All your information will be kept confidential according to EEO guidelines.
