[Hiring] SaaS Product Support Jedi @Creative Force

Aug 05, 2026 - Creative Force is hiring a remote SaaS Product Support Jedi. 📍Location: Europe, EMEA, UK, Germany, France, European timezones.

We’re on the hunt for a sharp, self-driven SaaS pro who’s as comfortable troubleshooting API and integrations as they are navigating human conversations.

Our European client base is growing fast and we need someone who can keep up. Our software isn’t your average plug-and-play; it has a steep learning curve so you’ll need to be technically savvy while also being the kind of person clients genuinely enjoy talking to. If you’ve got SaaS in your DNA, thrive in async/remote environments, and can juggle multiple threads without breaking a sweat — keep reading.

The role

You’ll join a lean, high-performing global support team working across two SaaS products, Award Force and Good Grants. Day to day you’ll be communicating with colleagues and clients across countries, cultures, and time zones.

Support happens across email tickets, phone, and 1-1 Zoom calls. Once you’ve leveled up on product knowledge, you’ll run onboarding sessions and client meetings covering issue resolution, best practices, and product adoption.

You’ll also be hands-on with bug testing and reporting, feeding considered feedback to our product teams— always pushing to make our products better.

We have a startup mindset. We experiment with new tools, iterate on processes, and move fast. Got a great idea? Pitch it. We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair but flexibility is a must.

You’ll need to tick these boxes
  • You’re based in the UTC +1 or +2 timezone range. This is non-negotiable. Our European team and clients operate in this window and we don’t allow shift work. If you live outside this range, this one’s not for you
  • 2+ years of professional experience, ideally in a SaaS support or client-facing role
  • Native-level English fluency (bilingual? Even better!)
  • Terms like HTML, CSS, JS, API, integrations, dev console, staging & production environments, GitHub repos, and database queries don’t make you flinch. You don’t need to write code, but you need to get it
  • You’ve got exceptional interpersonal and communication skills—written and verbal
  • Client calls energise you. Four to five Zoom meetings a day? Bring it on
  • You’re a natural problem solver who loves helping others untangle theirs
  • Your writing is clean, well-structured, and detail-oriented
  • You’re curious by nature and love learning new things
  • You’re not allergic to upselling or fielding “sales-y” questions
  • You’re organised and process-driven. Multiple tools for different workflows? No problem — you thrive in that setup
  • You’re self-motivated and independent, but you also value being part of a tight-knit team
  • Remote work isn’t just something you dabble in—it’s where you do your best work. You’ve got fast, reliable internet and a distraction-free workspace ready to go

Responsibilities

Product support

  • Go deep on product knowledge through self-driven learning—become the expert

  • Be the first point of contact on all inbound support via email/tickets, phone, and eventually live chat

  • Run 1-1 Zoom sessions with clients for technical consultation and query resolution

  • Maintain our consistently impressive first-reply-time metric (yeah, we’re proud of it)

  • Provide technically accurate responses backed by hands-on testing of scenarios

  • Collaborate with engineering to squash bugs and keep clients in the loop with timely updates

  • Spot patterns in user issues and flag them for product improvement

Be seriously good with clients

  • Speed matters. Respond quickly and decisively
  • Listen deeply—get to the root of the issue and own it until it’s resolved
  • Treat every client interaction with genuine respect and appreciation
  • Build trusting, long-term relationships rooted in honesty and transparency
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Amazon Jobs at Home - Office Associate (Work from Home)

CrowdSurf Freelancer

Online Transcription Jobs for Women Freshers - No Experience Needed (Remote)

Member Experience Owner Lead (Omnichannel) – Life Company Distribution and Service Experience

Work From Home Customer Service Rep

Work From Home Live Chat Support Representative

Tier 1 Remote Customer Support – Phones and Chats – E-Books (4364) – Remote – LATAM, Remote – Jamaica, Remote – Philippines

Delta Airline Customer Service Rep - Work At Home Jobs

Remote Customer Service Agent at Delta Airlines

Delta Airlines Work From Home Jobs - Part-Time

Basic Data Entry Agent Work From Home – No Experience Needed

Online Live Chat Jobs

Work From Home Customer Service Rep

Work From Home Customer Service Rep

Work From Home

Project Manager I, Virtual Medical Center

[Hiring] Sales Services Associate III - National Accounts @Kaiser Permanente

Entry-Level Live Chat Agent (Part-Time & Full-Time) REMOTE

RN – MedSurg

Installer

Assistant Store Manager

Remote 7 on 7 off Musculoskeletal Radiologist, 1-9pm EST

Medical Assistant- Virtual Neurology Connectivity Division (Hybrid)

Business Development Manager - Commercial, Multi-Level

Call Center Agent (PT or FT - 100% Work From Home)

Call Center Agent (PT or FT - 100% Work From Home)

Patient Outreach Specialist - Remote!

UPS Data Entry Clerk (Entry Level/No Experience)

Amazon Fulfillment Center Jobs - Day and Night Shifts Open

Part Time Evening Remote Data Entry Clerk - Flexible Schedule, Competitive Pay, and Career Growth Opportunities at blithequark

Call Center Specialist [Work From Home - Night Shift - Full Time]

Overnight Customer Service Agent - Work From Home

Amazon jobs at home Office Associate

Amazon Customer Service - Work From Home $16-$35/hr

Online Amazon Part Time Jobs WFH - (Actively Hiring)

Part Time Evening Remote Data Entry Jobs

Amazon Flex Representative

Amazon Flex Representative

Work From Home Customer Service Rep

Customer Service Representative

Work From Home Customer Service Rep

Remote Chat Support Agent - PR Firm

Proofreader

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Amazon Data Entry Clerk (Remote)

Amazon Data Entry Jobs from home - No Experience Needed

Amazon Customer Service - Work From Home $16-$35/hr

Work From Home Customer Service Rep

Virtual Assistant(entry Level) job

Medical Claims Data Entry