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[Hiring] SaaS Product Support Jedi @Creative Force
Aug 05, 2026 - Creative Force is hiring a remote SaaS Product Support Jedi. đLocation: Europe, EMEA, UK, Germany, France, European timezones.
Weâre on the hunt for a sharp, self-driven SaaS pro whoâs as comfortable troubleshooting API and integrations as they are navigating human conversations.
Our European client base is growing fast and we need someone who can keep up. Our software isnât your average plug-and-play; it has a steep learning curve so youâll need to be technically savvy while also being the kind of person clients genuinely enjoy talking to. If youâve got SaaS in your DNA, thrive in async/remote environments, and can juggle multiple threads without breaking a sweat â keep reading.
Youâll join a lean, high-performing global support team working across two SaaS products, Award Force and Good Grants. Day to day youâll be communicating with colleagues and clients across countries, cultures, and time zones.
Support happens across email tickets, phone, and 1-1 Zoom calls. Once youâve leveled up on product knowledge, youâll run onboarding sessions and client meetings covering issue resolution, best practices, and product adoption.
Youâll also be hands-on with bug testing and reporting, feeding considered feedback to our product teamsâ always pushing to make our products better.
We have a startup mindset. We experiment with new tools, iterate on processes, and move fast. Got a great idea? Pitch it. Weâre not big on bureaucracy, only results. We donât expect you to be a slave to your chair but flexibility is a must.
- Youâre based in the UTC +1 or +2 timezone range. This is non-negotiable. Our European team and clients operate in this window and we donât allow shift work. If you live outside this range, this oneâs not for you
- 2+ years of professional experience, ideally in a SaaS support or client-facing role
- Native-level English fluency (bilingual? Even better!)
- Terms like HTML, CSS, JS, API, integrations, dev console, staging & production environments, GitHub repos, and database queries donât make you flinch. You donât need to write code, but you need to get it
- Youâve got exceptional interpersonal and communication skillsâwritten and verbal
- Client calls energise you. Four to five Zoom meetings a day? Bring it on
- Youâre a natural problem solver who loves helping others untangle theirs
- Your writing is clean, well-structured, and detail-oriented
- Youâre curious by nature and love learning new things
- Youâre not allergic to upselling or fielding âsales-yâ questions
- Youâre organised and process-driven. Multiple tools for different workflows? No problem â you thrive in that setup
- Youâre self-motivated and independent, but you also value being part of a tight-knit team
- Remote work isnât just something you dabble inâitâs where you do your best work. Youâve got fast, reliable internet and a distraction-free workspace ready to go
Product support
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Go deep on product knowledge through self-driven learningâbecome the expert
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Be the first point of contact on all inbound support via email/tickets, phone, and eventually live chat
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Run 1-1 Zoom sessions with clients for technical consultation and query resolution
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Maintain our consistently impressive first-reply-time metric (yeah, weâre proud of it)
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Provide technically accurate responses backed by hands-on testing of scenarios
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Collaborate with engineering to squash bugs and keep clients in the loop with timely updates
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Spot patterns in user issues and flag them for product improvement
Be seriously good with clients
- Speed matters. Respond quickly and decisively
- Listen deeplyâget to the root of the issue and own it until itâs resolved
- Treat every client interaction with genuine respect and appreciation
- Build trusting, long-term relationships rooted in honesty and transparency