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Patient Outreach Specialist - Remote!

September 4, 2026

Patient Outreach Specialist: Remote Healthcare PositionGrapefruit Health · Remote, U.S. · Part-time, Flexible · Graduates Only<h5>ABOUT GRAPEFRUIT HEALTH</h5>Grapefruit Health is a healthcare services company on a mission to solve the growing staffing shortage in healthcare by putting tomorrow's clinicians to work today. We train and manage healthcare graduates to conduct remote, telephonic patient interactions using our purpose-built software. The result: patients receive timely support, healthcare organizations extend their capacity, and you gain real clinical experience.<h5>THE ROLE</h5>As a GFH Patient Outreach Specialist, you'll conduct structured phone-based interactions with patients on behalf of our partner healthcare organizations. Using our software, you'll follow evidence-informed protocols to check in on patients, complete assessments, and escalate concerns when needed, all from a quiet space of your choosing. You'll work with patients experiencing different disease states, preventative care needs, medication use, post-discharge follow-up needs, etc. All interactions are telephonic; no video, no in-person contact required. Must be based in the U.S.<h5>WHAT YOU'LL DO</h5><ul><li>Complete a minimum of 20 hours of patient outreach per week on a flexible schedule you build</li><li>Conduct structured telephonic assessments and wellness check-ins using The Grove (Grapefruit Health’s platform)</li><li>Document interaction outcomes accurately within the platform</li><li>Escalate patient safety concerns to a licensed clinical supervisor in real time</li><li>Maintain strict HIPAA compliance and patient confidentiality at all times</li><li>Participate in onboarding training and ongoing check-ins</li></ul><h5>TRAINING & SUPERVISION</h5>All new graduate hires complete a ≦14 day paid onboarding covering our platform, communication frameworks, and HIPAA requirements. Once active, you'll be supervised by our Clinical Leadership Team who are available during your shifts for escalations and support.<h5>WHAT YOU'LL GAIN</h5><ul><li>Verifiable healthcare experience for your resume</li><li>Confidence and fluency in patient communication</li><li>Familiarity with a real clinical software used in professional settings</li><li>The satisfaction of genuinely improving patient outcomes</li></ul><h5>WHAT WE'RE LOOKING FOR</h5><ul><li>U.S. based required</li><li>Must be a healthcare school graduate — active clinical enrollment does not qualify for this role. You will be rejected if you are in school</li><li>Certification as a medical assistant, community health worker, patient navigator, pharmacy technician, or comparable clinical credential is a plus</li><li>Must have a compatible computer and cell phone with SMS</li><li>Must be able to work at least 20 hours/week</li><li>A quiet, private workspace free of background noise or distractions</li><li>Strong verbal communication skills, or a genuine desire to develop them</li><li>Comfort working independently in a remote environment</li></ul>If you are passionate about helping others and have a knack for building relationships, we encourage you to apply!<h5>Required with Submission</h5><ul><li>Two-minute or less video explaining why you would be a good fit for Grapefruit Health and why you think learning how to perform care telephonically is important to prepare you to become a clinician. These do not need to be very formal and are mostly for us to evaluate your communication style. Be yourself and have fun with it!</li></ul><h5>HEAR FROM OUR TEAM</h5>“I’ve had an amazing experience so far with Grapefruit. I am very thankful for this opportunity, and it has boosted my confidence as a future health care professional and with patient interactions.” -Madison, Pharmacy Student“Working with Grapefruit Health gave me the opportunity to communicate with real life patients. This program not only gave me the experience I was missing, but also the communication skills that I will carry with me into my career as a nurse”-Elizabeth, Nursing Student<hr>Grapefruit Health is an equal opportunity employer. Students work directly for Grapefruit Health––we are not a third-party recruiter. All patient data is handled in accordance with HIPAA.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...