Assistant Store Manager

Reports to Store Manager:
As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This includes working with your Store Manager to assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience.
To be successful in this role the role you will:
- Inspire store team to achieve their best performance
- Execute to maximize growth and potential
- Create an engaged and inclusive store environment
- Elevate the customer experience through operational excellence
- Exceed customer expectations in all interactions
Leadership:
• Partners with Store Manager to assist in leading store staff to achieve sales, service, and operational expectations.
• Supports the Store Manager efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard.
• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
• Assists Store Manager in recruiting store staff and embraces diversity by contributing to an inclusive store environment.
Performance:
• Supports the Store Manager in the achievement of store business plans, including sales, customer service and operational goals.
• Assists in developing game plans and following up on execution to maximize sales and drive consistent performance results.
• Partners with Store Manager to present opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
• Participates in driving business outreach opportunities and communicate leads to Store Manager, Multi-Unit Manager and Business Outreach team.
• Identifies performance opportunities and assists in development of a plan to address and manage issues effectively.
Operational Excellence:
• Partners with Store Manager to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks, while maintaining proper sales coverage to deliver on the customer promise.
• Assists with training store staff on all internal operational functions.
• Stays informed on corporate communication, directives, initiatives, and policies and procedures.
• Supports the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding.
Workplace:
• Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Supports a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• Assists in creating a steady pipeline of external talent through recruitment.
• Partners with Store Manager to conduct regular store meetings ensuring all store team members are up to date with all company directives.
Customer Experience:
• Assists with training the store team on the customer service expectations to create an exceptional customer experience.
• Supports the Manager to lead the store team to exceed customer expectations and achieve a high Net Promoter Score.
• Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Collaborates with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Qualifications:
• Minimum of 2 years of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.
Physical Requirements
• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.
We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Amazon Jobs at Home - Office Associate (Work from Home)

CrowdSurf Freelancer

Online Transcription Jobs for Women Freshers - No Experience Needed (Remote)

Member Experience Owner Lead (Omnichannel) – Life Company Distribution and Service Experience

Work From Home Customer Service Rep

Work From Home Live Chat Support Representative

Tier 1 Remote Customer Support – Phones and Chats – E-Books (4364) – Remote – LATAM, Remote – Jamaica, Remote – Philippines

Delta Airline Customer Service Rep - Work At Home Jobs

Remote Customer Service Agent at Delta Airlines

Delta Airlines Work From Home Jobs - Part-Time

Basic Data Entry Agent Work From Home – No Experience Needed

Online Live Chat Jobs

Work From Home Customer Service Rep

Work From Home Customer Service Rep

Work From Home

Project Manager I, Virtual Medical Center

[Hiring] Sales Services Associate III - National Accounts @Kaiser Permanente

Entry-Level Live Chat Agent (Part-Time & Full-Time) REMOTE

RN – MedSurg

Installer

Remote 7 on 7 off Musculoskeletal Radiologist, 1-9pm EST

Medical Assistant- Virtual Neurology Connectivity Division (Hybrid)

Business Development Manager - Commercial, Multi-Level

Call Center Agent (PT or FT - 100% Work From Home)

Call Center Agent (PT or FT - 100% Work From Home)

Patient Outreach Specialist - Remote!

UPS Data Entry Clerk (Entry Level/No Experience)

Amazon Fulfillment Center Jobs - Day and Night Shifts Open

Part Time Evening Remote Data Entry Clerk - Flexible Schedule, Competitive Pay, and Career Growth Opportunities at blithequark

Call Center Specialist [Work From Home - Night Shift - Full Time]

Overnight Customer Service Agent - Work From Home

Amazon jobs at home Office Associate

Amazon Customer Service - Work From Home $16-$35/hr

Online Amazon Part Time Jobs WFH - (Actively Hiring)

Part Time Evening Remote Data Entry Jobs

Amazon Flex Representative

Amazon Flex Representative

Work From Home Customer Service Rep

Customer Service Representative

Work From Home Customer Service Rep

Remote Chat Support Agent - PR Firm

Proofreader

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Amazon Data Entry Clerk (Remote)

Amazon Data Entry Jobs from home - No Experience Needed

Amazon Customer Service - Work From Home $16-$35/hr

Work From Home Customer Service Rep

Virtual Assistant(entry Level) job

Medical Claims Data Entry