[Hiring] Digital Workflow Agent @Aspen Dental

Role Description

Aspen Dental is hiring for a Digital Workflow Agent for Aspen Dental-branded practices. This is a remote position that can be based anywhere in the US. The Digital Workflow Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to:

  • Proper operation of the scanner
  • Capturing of high-quality digital impressions through established processes
  • Adherence to standardized digital workflows

Salary: $27 - $30 / hour depending on experience

Responsibilities

  • Customer Support: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software.
  • Communication: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed.
  • Continuous Improvement: Support standardization and best practices across all Aspen Dental-branded offices.
  • Reporting: Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed.
  • Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem.

Qualifications

  • High school graduate or equivalent
  • 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services.
  • Familiarity with dental, medical, or manufacturing environments.
  • Experience in 3Shape Scanner technology & Scan/Design workflows required.
  • SprintRay Digital Ecosystem Experience preferred, but not required.
  • Must be comfortable assisting and/or training Field Team Members in a virtual environment.
  • Experience in a Help Desk or Ticket Management System preferred, but not required.
  • Excellent verbal and written communication skills.
  • Ability to multi-task.
  • Strong problem-solving skills and a commitment to driving resolution and improvement.
  • Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships.
  • The ability to conduct up to 25% travel. 2-3 weeks travel for training is required.

Requirements

  • The information contained in this job description is intended to describe the most important aspects of the position.
  • It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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