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Help Desk Support Technician

September 1, 2026

Rapidly growing Fairfield County based IT consulting firm seeks highly motivated Help Desk Support Technician for immediate hire. Our mission is to provide our clients the highest level of professional service by promptly delivering smart and effective solutions for their IT needs. We are a full service IT solutions provider and systems integrator working from analysis and architecture through procurement, implementation, and deployment with continued maintenance and support. We take a proactive approach to network system monitoring and maintenance with client satisfaction being paramount. Job Description In this position you will provide full support and consulting services to our clients, both on-site and remotely. Your daily tasks will include installation and migration services, desktop, network and server configuration, troubleshooting and support, system maintenance and documentation, and end-user training and assistance. The ideal candidate is comfortable not knowing every system, software or device but has the technical foundation and personal initiative to face something unfamiliar and nimbly gain a functional understanding of how the product works and effectively begin supporting the technology using their previous experience. This position offers incredible growth opportunity limited only by your desire to learn, contribute and deliver. Responsibilities <ul><li>Take personal ownership of assigned tasks, client satisfaction and systems health.</li><li>Provide premium remote and on-site IT support to all clients.</li><li>Build, install and configure new client computers and network equipment.</li><li>Troubleshoot hardware, software and connectivity issues.</li><li>Assist with client network upgrades and technology refreshes.</li><li>Monitor customer networks and escalate issues as required.</li><li>Mobile device configuration and deployment.</li><li>Server systems troubleshooting and support.</li><li>Resolve complex user issues with timely and effective solutions.</li><li>Use ticketing system to manage support requests, escalate issues and document all remediation efforts.</li><li>Remain current on emerging technologies, services and standards. </li></ul>Qualifications <ul><li>Candidate must possess excellent communications skills and exhibit confidence and professionalism among high profile clients including corporate executives.</li><li>Candidate must possess a strong work ethic and prioritize attention to detail.</li><li>Superior troubleshooting and logical reasoning skills.</li><li>Strong time management, multitasking and organizational skills are a requirement including the ability to be prompt and courteous.</li><li>2+ years’ experience supporting Windows desktop and server network environments.</li><li>Hands-on experience building, rebuilding and troubleshooting Microsoft Windows desktop computers and laptops.</li><li>High proficiency in Office/Outlook 2007, 2010 and 2013 support.</li><li>Experience in mobile email technologies and devices (Blackberry Enterprise Server, ActiveSync, iPhone/iPad, Android and Blackberry.)</li><li>Network wiring and termination skills required.</li><li>Basic firewall and routing skills required, moderate to advanced proficiency a plus. (Cisco IOS/CLI, Cisco ASA, WatchGuard, SonicWall, FortiNet, Access Control Lists, Static Routing, NAT and PAT.)</li><li>Basic switching and wireless skills required, moderate to advanced proficiency a plus. (Switch LAN configuration, VLANs, InterVLAN Routing, wireless network and security setup, wireless controller configuration.)</li><li>Comfortable working independently and in a team environment.</li><li>Overtime, including nights and weekends may be required to meet project deadlines.</li><li>Commutation within the Fairfield County, Westchester County, and Manhattan areas are requirements of the position.</li><li>Applicants must possess a valid driver’s license and registered vehicle.</li><li>Applicants must be able to lift and transport 40 lb. objects.</li><li>Working knowledge and implementation experience of DNS a plus. (Domains and Sub-Domains, SOA, NS, CNAME, A and MX Records, etc.)</li><li>Working knowledge and implementation experience of network protocols including email a plus. (TCP/IP, HTTP(S), SNMP, SMTP, IMAP, POP, SNMP, etc.)</li><li>Basic Windows Server systems configuration and support experience a plus. (Active Directory, DNS, Exchange, etc.)</li><li>CompTIA A+ or Microsoft certifications a plus.</li><li>Facebook </li></ul>This field is for validation purposes and should be left unchanged. <ul><li>Name* First Name Last Name </li><li>Email* </li><li>Position you're applying* Help Desk Support TechnicianIT Help Desk Support InternSenior IT & Networking Professional </li><li>Upload you resume Max. file size: 23 MB. </li></ul>Δ

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...