Director, Sales Planning

About the position

PagerDuty is seeking a Director, Sales Planning to join their talented, customer-focused team. As Director of Sales Planning, you will serve as a strategic partner to Senior Sales Leaders. This role is integral to revenue growth, with responsibilities encompassing sales planning, forecasting, compensation design, headcount investments, and quota coverage. The Director of Sales Planning will report to the Sr. Director of Sales Operations, leading the development, implementation, and ongoing refinement of sales strategies, programs, and initiatives. The ideal candidate has experience in fast-paced, high-growth environments with a comprehensive understanding of diverse sales metrics, processes, and tools. Proficiency in enterprise selling processes, SaaS, and digital sales metrics is highly desirable. This role requires a leader who can identify and implement improvements in all aspects of sales operations, with a particular emphasis on sales planning. The position demands strong operational skills, deep analytical abilities, and the capacity to provide strategic support to sales leadership teams, managing functions crucial to go-to-market strategy and sales-related initiatives aimed at driving enablement and productivity. This role is expected to come into the San Francisco office 2 days per week.

Responsibilities

  • Establishing and maintaining sales quotas and designing the go-to-market strategy, balancing field sellers, inside sales, and product-led growth approaches.
  • Leading sales forecasting efforts across each segment of the business.
  • Designing compensation plans to optimize sales performance and drive revenue growth.
  • Planning and executing sales capacity hiring strategies to ensure optimal staffing and profiling of the sales team.
  • Collaborating with cross-functional leaders to deliver strategic projects, insightful analysis, and process improvements for our sales organization.
  • Driving alignment among Sales Operations, Sales Management, Product, Marketing, Finance, IT, and Customer Support to determine key business strategies, internal process improvements, and to develop go-to-market and operational plans.
  • Providing leadership, mentorship, and ongoing feedback to a team of sales operations managers and individual contributors dedicated to various sales segments.

Requirements

  • 8+ years experience of progressive experience in Sales/Business Operations, Business Planning and Strategy experience
  • Direct experience within a SaaS organization - at least two years
  • Strong leadership skills and people management experience
  • Ability to create and foster a high performing and metrics driven environment
  • Strong written and verbal communication, with experience delivering presentations to an executive audience.

Nice-to-haves

  • Salesforce Power User
  • Clari experience
  • Tableau experience
  • Anaplan experience

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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