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Customer Engagement Executive (BPO) - Remote Job
Job Information
- Industry Education
- Date Opened 04/06/2026
- Job Type Full time
- Work Experience 2+ Years
- Remote Job
About Us
<div>Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.<br /></div>
About Us
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Job Description
This is a remote position.
Role Overview:
In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.
Key Responsibilities:
- Connect with parents via calls and engage them in meaningful conversations
- Provide clear and accurate information about Enthuziastic’s programs and offerings
- Understand parent requirements and respond appropriately
- Maintain a professional and empathetic approach during all interactions
- Ensure timely follow-ups and consistent communication
- Maintain accurate records of calls and interactions in internal systems
- Coordinate with internal teams for seamless communication and support
Requirements
- Strong verbal communication skills
- Good listening and interpersonal abilities
- Ability to handle conversations confidently and professionally
- Basic computer knowledge (Zoho Tools, CRM tools)
- Prior experience in BPO / calling / customer support roles preferred
- Comfortable working in a structured calling environment
Preferred Skills:
- Experience in voice process (inbound/outbound)
- Background in customer engagement or support roles
- Multilingual communication skills (added advantage)
What We Offer:
- Stable and structured work environment
- Training and onboarding support
- Performance-based incentives
- Growth opportunities within Enthuziastic
- Supportive and collaborative team culture
Work Details:
-
Job Type: Full-time
-
Mode: Work from Home
- Shift: Preferable Night Shift
Benefits
- Opportunity to be a part of a dynamic growth focused tech startup.
- Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
- Access to a wide learner base across countries and age groups.
- Continuous support and development opportunities for instructors.
- Competitive compensation based on experience and performance.