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Casualty Coverage and Mass Tort - Complex Claims Director

September 2, 2026

<p>At American International Group (AIG), we are seeking a highly skilled and driven individual to join our team as the Casualty Coverage and Mass Tort - Complex Claims Director. In this role, you will play a crucial role in managing and overseeing complex claims related to casualty coverage and mass tort issues. As a dynamic and innovative leader, you will be responsible for developing strategies and implementing best practices to effectively handle these complex claims. We are looking for an individual who is passionate about the insurance industry, has a strong understanding of casualty coverage and mass tort issues, and possesses exceptional leadership and communication skills. If you are ready to take on a challenging and rewarding role in a fast-paced environment, then we encourage you to apply for this position with AIG. Develop and implement effective strategies for managing complex claims related to casualty coverage and mass tort issues. Oversee a team of claims professionals and provide guidance and support in handling these complex claims. Analyze and evaluate claims to determine coverage and liability, and make recommendations for settlement or litigation. Keep up-to-date with industry trends and changes in laws and regulations related to casualty coverage and mass tort issues. Communicate with internal and external stakeholders, including clients, attorneys, and other insurance professionals, to effectively manage and resolve claims. Utilize data and analytics to identify trends and develop proactive solutions for mitigating risks and reducing claim costs. Collaborate with other departments and teams within the organization to share information and best practices. Monitor and report on the progress of complex claims, ensuring timely and accurate updates to stakeholders. Train and mentor staff on casualty coverage and mass tort issues, and ensure compliance with company policies and procedures. Represent AIG in legal proceedings and negotiations, and maintain positive relationships with outside counsel and other parties involved in the claims process. Continuously evaluate and improve the claims management process to increase efficiency and effectiveness. Stay informed of emerging technologies and tools in the insurance industry and make recommendations for their implementation to improve claims handling. Adhere to ethical standards and maintain confidentiality of sensitive information. Handle other duties and responsibilities as assigned by senior management.</p><p>American International Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...