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Case Analyst, Corporate Auto Claims, Corporate Auto Claims and Litigation

August 31, 2026

Description Play a leading role in operational risk improvements at Amazon.com, where we have a tradition of leading the world in innovative technologies and services. Amazon is seeking an experienced Casualty and Litigation Claim professional who will work with the Corp Auto Team and Amazon Defense Counsel on litigated complex bodily injury (BI) claims for Amazon's expanding worldwide delivery fleet. Key job responsibilities Responsibilities Essential Duties and Responsibilities within the Corporate Auto Team, you will support the team focusing on litigation management, discovery, litigation process improvement, third party administrator (TPA) programs across all logistics programs. Duties may include, but are not limited to, the following: <ul><li> Utilize analytics, metrics, and benchmarking to evaluate trends and make recommendations for process improvements to, and the performance management of, outside counsel and TPA partners handling litigated BI cases.</li><li> Coordinate and support ongoing litigation and respond to internal legal inquiries.</li><li> Work closely with internal teams to strategize on ways to streamline processes and find solutions to enhance processes for litigation related tasks.</li><li> Partner with internal customers to identify and preserve discovery items and evidence.</li><li> Liaison between outside counsel, Risk/Legal Managers and internal stakeholders in gathering of documentation needed to respond to discovery requests.</li><li> Support risk managers and internal and external stakeholders on discovery process</li><li> Perform other litigation management tasks</li><li> Some travel may be required. </li></ul>Basic Qualifications <ul><li> 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience</li><li> 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience</li><li> 5+ years of customer service experience</li><li> Experience in audits related to business processes, risk mitigation, program compliance, or internal audits</li><li> Experience in customer service</li><li> Experience working in relevant industries such as law, customer service, investigations, risk, compliance or project management</li><li> Experience with all Microsoft Office applications</li><li> Bachelor's degree or equivalent </li></ul>Preferred Qualifications <ul><li> Professional certification such as CAMS, CRCM, or CRP</li><li> Experience using data and metrics to back up assumptions and implement effective solutions</li><li> Experience working in risk, fraud or compliance organizations</li><li> Master's degree or equivalent </li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at FL, Virtual Location - Florida - 83,200.00 - 145,500.00 USD annually USA, TX, Virtual Location - Texas - 83,200.00 - 145,500.00 USD annually USA, WA, Bellevue - 83,200.00 - 145,500.00 USD annually Company - Amazon.com Services LLC Job ID: A10514207

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...