Accounting Operations Analyst, Card & Digital Payments

About the position

At Barnes & Noble Education (“BNED”) we are dedicated to making tomorrow a better, more inclusive, and smarter world by servicing all who work in education. As a leading solutions provider for the education industry, we are committed to driving affordability, accessibility, and achievement at hundreds of academic institutions nationwide by ensuring millions of students are equipped for success in the classroom and beyond. Together, our teams work to elevate lives through education. To support this mission, we are seeking an Accounting Operations Analyst to support accurate and timely accounting operations across a range of tender and payment streams, including credit card and PayPal settlements, gift card programs, web sales, and digital sales and fee activity. This role is responsible for daily and month-end reconciliations, variance research and resolution, journal entry preparation, account analysis, and routine reporting to ensure accurate financial recording and operational visibility. The analyst will work within a shared-coverage model, cross-training across key responsibilities to strengthen team flexibility, maintain continuity of operations, and reduce key-person dependency.

Responsibilities

  • Reconcile daily payment activity to ensure credit card and PayPal settlements are complete, timely, and accurately reflected in internal systems; research and resolve differences between recorded activity and bank or third-party settlement records.
  • Perform bank-to-book and related reconciliations; investigate variances, correct errors, and document resolution in accordance with established controls.
  • Prepare month-end journal entries for payment activity not automatically interfaced and prepare supporting schedules, account reconciliations, and analyses; escalate unresolved variances and unusual items to the Supervisor.
  • Support merchant and store onboarding activities as assigned, including merchant ID (MID) setup requests for new locations and accounts, and verify required setup across downstream systems to enable acceptance of credit card and PayPal payments.
  • Reconcile daily gift card activity between sales audit systems and gift card processors; complete weekly and monthly reconciliations and prepare related journal entries and billing support as required.
  • Verify daily web sales completeness and accuracy within the Sales Audit application and reconcile daily and monthly web sales activity between Sales Audit and order management systems; correct errors and document adjustments.
  • Create and validate weekly payment files and approvals as required; reconcile sales activity to VST invoices and general ledger postings, investigate and resolve variances, and prepare accruals and processing fee accruals as needed.
  • Prepare and distribute recurring reports and reconciliations for internal stakeholders and support ad hoc reporting requests as assigned.
  • Respond to store, field, and stakeholder questions related to payment processing, settlement discrepancies, gift cards, web sales, and digital billing; coordinate with internal partners to drive timely resolution.
  • Identify and escalate suspicious or exception-based activity (e.g., unusual gift card patterns) to Loss Prevention and Risk partners; support documentation and evidence requirements for audit and control testing.
  • Participate in testing and implementation support for process and system enhancements; contribute to procedure updates and process documentation to improve accuracy, efficiency, and standardization.
  • Additional responsibilities as required.

Requirements

  • Bachelor's degree preferred; Accounting, Finance, or related field preferred.
  • 2-3 years of experience in accounting operations, reconciliations, payment processing, or a related field preferred.
  • Advanced Microsoft Excel skills with strong attention to detail and the ability to manage multiple priorities and deadlines.
  • Strong written and verbal communication skills with a customer-service mindset when supporting stores, field teams, and internal business partners.
  • Experience with financial and operational systems preferred (e.g., PeopleSoft, Sales Audit applications, Helix OMS, and gift card or digital partner platforms).

Benefits

  • medical
  • dental
  • vision plans
  • 401k with an annual discretionary match
  • life insurance
  • commuter benefits
  • paid time off with paid holidays
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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