Salesforce Application Support Specialist (Remote)

Title: Salesforce Application Support Specialist
Location: Remote | Schedule: Monday-Friday, 8am-5pm (MST)
Job Type: W-2 Contract (12 months)
Compensation: $24 to $30 per hour with benefits available
Industry: Renewable Energy

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About the Role
Our firm is partnering with an innovative leader in the renewable energy industry to hire an Salesforce Applications Support Specialist. This organization helps power homes with clean energy solutions and relies on a robust technology ecosystem to support its rapidly growing workforce and operations.

As a Salesforce Applications Support Specialist, you will serve as a key member of the Technology Application Support team, providing high-quality technical assistance to internal employees. This role is ideal for someone who enjoys problem-solving, delivering exceptional customer service, and supporting business-critical applications in a dynamic, fast-paced environment. As the organization prepares for peak business demand, this position plays an essential role in ensuring employees have the tools and support they need to be successful.



Job Description
Key Responsibilities
  • Provide first-level technical support to internal users via phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Salesforce application, productivity tools, and technology systems.
  • Escalate complex issues to subject matter experts or team leads while maintaining ownership and communication throughout the ticket lifecycle.
  • Assist with the configuration, setup, and ongoing maintenance of technology applications.
  • Accurately document support activities, resolutions, and procedures to support knowledge sharing and continuous improvement initiatives.
  • Partner with cross-functional teams to identify opportunities for system enhancements, improved performance, and a better user experience.
  • Participate in an on-call support rotation and provide after-hours support as needed.
  • Stay informed on emerging technologies, application updates, and industry best practices.
  • Deliver a positive, professional, and customer-focused support experience for internal stakeholders.
  • Manage multiple support requests while effectively prioritizing tasks in a fast-paced environment.


Qualifications
Required
  • At least 1 year of application support experience with Salesforce.
  • Salesforce Administration experience.
  • Experience troubleshooting Windows and macOS operating systems.
  • Familiarity with Google Workspace and other productivity applications.
  • Strong analytical and problem-solving skills with the ability to independently resolve technical issues.
  • Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
  • Strong customer service orientation and commitment to delivering a high-quality support experience.
  • Ability to prioritize competing demands and manage time effectively in a fast-paced environment.
  • Ability to work collaboratively with cross-functional teams and stakeholders.
Preferred
  • Experience working in a corporate or enterprise technology support environment.
  • Familiarity with ticketing and incident management platforms such as ServiceNow, Jira, or similar tools.
  • Knowledge of IT service management principles and the ITIL framework.
  • Google Workspace administration experience.
  • Relevant certifications such as:
    • Salesforce Administrator
    • Google Workspace Administrator
    • ITIL 4 Foundation
  • Experience supporting cloud-based business applications and enterprise software platforms.


Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:

How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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